Why your clients feel confused (and how to fix it)
Have you ever had a client say “Wait . . . didn’t the other teacher tell me to do this differently?”
It happens more often than people admit. Two teachers teaching the same exercise with slightly different cues or a different focus.
Sometimes that can actually be a good thing. A cue from one teacher might feel confusing, while a different cue for the exact same movement can be the thing that suddenly makes it click for that client.
Different perspectives can be valuable. Different teachers can bring different strengths.
The problem is when the difference isn’t just in the wording, but in the actual intention behind the cue.
When one teacher is guiding a movement one way and another teacher is asking for something entirely different, clients can end up unsure which direction to follow.
Over time, that inconsistency adds up.
Clients stop feeling clear about what they’re supposed to be doing, teachers start second-guessing each other, and the studio starts to feel less connected than it actually is.
This is where something simple can make a real difference.
Choose one exercise for the week and have every teacher include it in their classes and sessions. Not in the exact same way, and not with scripted cueing, but with a shared understanding of the purpose of the exercise and what you’re helping clients work toward.
Now something shifts.
Your teachers are reinforcing the same movement from different angles, your clients hear helpful variety without mixed messages, and the whole studio starts to feel more focused and cohesive . . . without anyone needing to micromanage it.
You can take it one step further and bring your clients into it. Post the exercise of the week on your social media and invite them to share what they noticed or learned. It turns a single exercise into a shared experience across your entire studio.
Inside Pilates Encyclopedia, this isn’t something you have to build from scratch because we’ve already done the planning for you. With a Studio membership, your entire team has access to the Exercise of the Week. Just send the link to your teachers on Sunday and they’re ready to bring it into classes and sessions all week long! That way, they get the same trusted resource, while still teaching in their own voice.
That’s what creates consistency clients can feel. Not robots saying the same words, but skilled teachers working from the same foundation.
Cheers,
~ Mara Sievers
Founder & CEO
Pilates Encyclopedia
P.S. What’s your biggest struggle when it comes to your team right now? Let me know in the comments.
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